Job Role
Customer Support US Representative
Bengaluru (Work from Office)
full-time
Experience
2-7 Years of Experience ( Minimum of 1 years of relevant International customer support experience is mandatory)
Desired Skills
- Communication Skills
- Attention to Detail
- Adaptability
- Teamwork and Collaboration
- Conflict Resolution
- Problem-Solving Abilities
- Multitasking and Prioritization
- Product Knowledge
Job Responsibilities
- Provide exceptional customer support with a global perspective, ensuring satisfaction across diverse cultural backgrounds.
- Handle customer inquiries, troubleshoot issues, and provide timely and effective solutions.
- Communicate professionally and courteously with customers via phone, email, and chat.
- Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.
- Maintain accurate records of customer interactions and transactions
- Stay updated on product knowledge and industry trends to provide accurate information to customers.
- Adhere to company policies and procedures while delivering high-quality support services.
- Contribute to a positive and collaborative team environment.
- Ability to multitask and prioritise in a fast-paced environment
- Proficiency in CRM software and Microsoft Office Suite.
- Flexibility to work shifts as required.
